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Quality in the hotel from A to Z
A practical manual for organising hotels, starting from the guest
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This is the 9th manual in the PromoVeneto series on quality in hotels, realised by Teamwork.
It is an effective guide on how to plan, manage and measure quality in the hotel, starting from the expectations of guests.
This is a demanding, but necessary process in order to reach and exceed quality standards and be competitive on the market.
Quality in the hotel has as many facets as a diamond and the more accurate each aspect is, the more it gains in value, just as the value of the diamond increases thanks to careful working and cutting, over and beyond its weight and purity.
The manual published by PromoVeneto, "La qualità in albergo dalla A alla Z" (Quality in the hotel, from A to Z), sets out to analyse these many facets, taking a practical and original approach in the form of alphabetical order. The message which the new publication wishes to communicate to hotel keepers and restaurant managers is that there are innumerable details which allow the customer to perceive and experience a professional, attentive and pleasant service at every level.
Indeed, everyone can offer the customer a quality service, albeit in different ways, from the one star guesthouse to the luxury hotel
Today it is absolutely essential for hotels which wish to be competitive as compared to their rivals to take care of their guests and offer high quality hospitality.
However, being competitive requires skills, energy and innovation.
Those managing hotels must be able to plan and develop the quality of their facilities, measuring and checking this constantly, but also, once standards have been defined, making a commitment to looking for that little extra attention for the guest which will surprise him positively and leave him with pleasant memories.
Only by investing in quality and exceeding the standards established can one capture customers and generate positive word of mouth advertising, capable of leading to benefits both in financial terms and in terms of image.Like the other eight manuals, “La Qualità in albergo dalla A alla Z” comes under the Quality Trademark for Hotels in Veneto project, an initiative established to safeguard the needs and expectations of hotel guests, through checking of quality standards in accommodation facilities in the region. |
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